Detailed Terms & Conditions
1) Definitions
- Company / We / Us: SINGHANIA TRANSPORT SERVICE
- Customer / You: The person/firm booking the service
- Consignment: Household goods / commercial goods / machinery /Car/Bike/Luggaeg/ cargo to be transported
- ODC: Over Dimensional Cargo (over-size/over-weight cargo requiring special vehicle/permits/route/escort)
2) Scope of Services
We provide services including (as applicable): packing, loading, unloading, household/office shifting, goods transport,truck rental, car/bike/ heavy goods carrying trailers, and ODC transport, with allied services like lashing, route planning, and coordination of permits/escorts (where agreed).
3) Quotation Validity & Basis
- Quotations are valid for 30 days unless stated otherwise.
- Pricing is based on the details shared by the customer: volume/weight/dimensions, pickup/drop, access conditions, travel route, vehicle type, permits, and timeline.
- For household moves, estimates are based on calculated volume or minimum vehicle size. If actual volume increases on the moving date, price will increase accordingly.
4) Booking Confirmation & Payment Terms
- Booking is confirmed on receipt of minimum 20% advance (unless different terms are agreed in writing for Trailer/ODC).
- Full payment must be completed on or before loading/dispatch unless written credit terms apply.
- If payment is delayed, we may hold shipment/delivery until dues are cleared and apply late charges below.
Late Payment Charges (non-negotiable)
- ₹500/day for bookings of ₹10,000 or less
- ₹1,000/day for bookings ₹10,001–₹19,999
- ₹1,500/day for bookings ₹20,000–₹29,999
- For Trailer/ODC/high-value shipments: late charges as per written quotation/invoice/PO terms.
5) Documents & Compliance (Goods / Trailer / ODC)
- Customer must provide accurate statutory documents as applicable: invoice, E-Way Bill, packing list, permits, challans, and any other documents required by law/authorities.
- For ODC, customer must provide correct cargo dimensions, weight, drawing/spec sheet (if applicable), and handling requirements.
- Any fines, seizures, delays, or penalties arising from incorrect/incomplete documentation or misdeclaration are the customer’s responsibility.
6) Packing, Loading & Unloading
- Standard packing is included only if mentioned in the quotation.
- Fragile/high-value/sensitive items must be declared in advance; specialized packing/crating may be required at extra cost.
- For industrial/heavy cargo, safe loading/unloading arrangements (crane/hydra/forklift/manpower) must be arranged by the customer unless agreed otherwise in writing.
7) Inventory / Consignment Verification
- Household moves: coverage applies only to items listed in the signed inventory. Items not listed are not covered.
- Goods/ODC: shipment details must match the LR/consignment note; customer must verify counts/packing list at dispatch and delivery.
8) Prohibited / Restricted Cargo
We do not accept hazardous, illegal, or prohibited goods including explosives. Liquor/alcohol and filled gas cylinders are not accepted unless legally permitted, declared in writing, and accompanied by required approvals/documents.
9) Access, Approvals & Site Requirements
- Customer must arrange access permissions, entry permits, parking permissions, society approvals, lift/service access, and safety compliance at pickup/drop.
- If approvals are not arranged and a penalty is charged by the premises/authority, ₹3,000 (or actuals for industrial sites) may be charged to the customer.
10) Delivery Timelines & Delays
- Timelines are estimates and may vary due to traffic, weather, road conditions, route restrictions, check-post delays, mechanical issues, accidents, riots/road blocks, or government restrictions.
- For ODC, movement may depend on permit approvals, escort availability, night-movement rules, and route permissions.
11) Situations Where Price May Increase (Extra Charges)
Final charges may increase if any of the following occur:
- Vehicle upgrade or additional vehicle required due to higher load/volume/weight
- Actual volume/weight/dimensions exceed customer-provided details
- Extra packing material/boxes required beyond standard (household)
- Restricted access (narrow stairs/no lift), terrace/rope/pulley movement, or special handling
- Additional manpower, lashing, blocking/bracing, palletization, crating
- Waiting/detention due to customer delays, delayed approvals, or site restrictions
- Toll, green tax, permits, escort/pilot vehicle, police permissions (ODC), and other statutory charges
12) Waiting / Detention
If loading/unloading is delayed due to customer/site reasons, waiting/detention charges may apply as per quotation or prevailing rates.
13) Insurance & Liability
- Transit/marine insurance is strongly recommended, especially for heavy goods and ODC.
- While we take reasonable care, SINGHANIA TRANSPORT SERVICE is not liable for losses/damages/delays caused by events beyond reasonable control (accident, natural calamity, riots, road blocks, government restrictions, etc.).
- Any liability, if applicable, is limited to the extent permitted by law and subject to the terms of the signed inventory/LR and agreed insurance coverage.
14) Claims & Reporting
- Any issue (damage/shortage) must be reported immediately at delivery and noted on delivery documents wherever applicable.
- Claims raised later may not be accepted.
15) Cancellation / Reschedule / Refund
- Requests must be raised at least 48 hours before the scheduled date. Otherwise a 10% convenience fee applies.
- For Trailer/ODC shipments where permits/escorts are arranged, cancellation may also attract actual permit/escort/route planning costs already incurred.
- Refund requests must be raised at least 48 hours before the scheduled date; otherwise booking amount may be forfeited.
16) Governing Law & Jurisdiction
These terms are governed by the laws of India. Jurisdiction: Courts at Gurugram,India.