Terms and Conditions

1Acceptance and Company Identity

These Terms and Conditions apply to transport and related services supplied by DG Singhania Transport Group LLP, operating the customer-facing service known as Singhania Transport Service, subject to internal confirmation of that brand relationship.

By accepting a written quotation, making the required payment, approving a booking by email or WhatsApp, signing a service document, or allowing the confirmed service to begin, the customer confirms that they have reviewed the accepted quotation and these terms.

2Definitions

• Booking: A service requirement confirmed in writing after quotation acceptance and completion of the required payment or approved credit process.
• Customer: The person or organisation requesting or paying for the service, including an authorised consignor representative where applicable.
• Consignor: The party handing the goods or vehicle over for transport.
• Consignee: The person or organisation authorised to receive the consignment.
• Consignment: The goods, luggage, cartons, bike, car, machinery, equipment or other accepted items described in the quotation, inventory or LR.
• Quotation: The written commercial offer describing the route, service, vehicle, price, scope, assumptions, inclusions and exclusions.
• LR or Goods Receipt: The transport document issued by the applicable carrier or transport provider for the consignment.
• FTL: Full Truck Load or a dedicated vehicle arranged for one accepted consignment.
• Part Load: A service using shared vehicle capacity and possible consolidation or transhipment.
• ODC: Over-dimensional or specialised cargo requiring technical, vehicle, route, permit or loading assessment.
• Declared Value: The value disclosed by the customer for transport, documentation or insurance consideration.
• Working Day: A day on which the relevant company, carrier, bank, insurer or authority ordinarily conducts business.

3Scope of Services

Services may include goods transport, truck and tempo rental, Full Truck Load, Part Load, ODC and trailer transport, luggage transport, bike transport, car transport, limited household-goods movement, packing support, loading or unloading coordination, route planning and permit coordination where expressly included.

The exact service is limited to the accepted quotation. Activities not listed in the quotation—such as specialised packing, crating, crane work, floor carry, storage, dismantling, installation, permits, escort, insurance premium or additional labour—are excluded unless agreed in writing.

4Enquiries and Booking Confirmation

1. The customer shares the pickup, destination, goods or vehicle details, quantity, weight or dimensions, access conditions and preferred date.
2. The Company reviews the requirement and may request photographs, documents, an inventory, a site inspection or technical information.
3. The Company issues a written quotation or scope.
4. The customer accepts the quotation in writing.
5. The applicable advance, full payment or approved credit confirmation is completed.
6. The Company sends written booking confirmation and planned vehicle or service details.

Vehicle placement, pickup timing and delivery planning remain subject to accurate information, route conditions, access, permits and operational availability.

5Contract Documents and Order of Precedence

Where documents conflict, the following order should apply unless the parties agree otherwise in writing:

Customer purchase-order conditions apply only to the extent expressly accepted by the Company in writing.

6Quotation Validity, Pricing and Additional Charges

A quotation remains valid for the period written in it and only while the declared shipment details, route, vehicle, service date, access and statutory charges remain unchanged. A material change may require a revised quotation.

Quotation should identify

• GST treatment, tolls, state or entry charges and permits.
• Vehicle type, body type and capacity.
• Packing, labour, loading, unloading, crane, hydra or forklift scope.
• Door delivery, floor carry, waiting, storage, escort and insurance treatment.

Additional work

Except for urgent safety or statutory requirements, material additional charges should be explained and approved before the additional service is performed. Where practical, statutory or third-party costs should be supported by records.

7Payment and Credit Terms

The quotation should identify the booking advance, pre-dispatch amount, balance, GST, payment date and any approved credit period. Unless the quotation states otherwise, service confirmation may depend on receipt of the required payment.

• Payments should be made only to approved company accounts or payment channels identified in writing.
• The customer should share the payment reference for reconciliation.
• Credit terms apply only after written approval.
• Undisputed overdue amounts may attract reasonable interest or documented recovery costs stated in the quotation or credit agreement.
• Waiting, detention or storage caused by non-payment may be charged where the basis is disclosed and legally permissible.

8Customer Information, Documents and Compliance

The customer must provide accurate information concerning the goods, ownership, quantity, weight, dimensions, value, condition, route, consignee, access, regulatory status and any special handling requirement.

The customer is responsible for loss, delay, penalty or rejection caused by inaccurate declarations, concealed goods or missing customer-supplied documents, subject to applicable law and the accepted responsibility matrix.

9LR, Inventory and Condition Records

Only items described in the accepted quotation, LR, inventory or condition report form part of the agreed transport and handling scope. The customer should review item counts and descriptions before pickup.

• Visible pre-existing damage may be recorded by photographs or condition notes.
• Closed cartons or customer-packed goods may not be opened or inspected unless agreed.
• For vehicles, a condition record may include marks, accessories, fuel level, keys and running condition.
• Insurance or claim eligibility is governed separately by declared value, policy terms, evidence and statutory rights.

10Packing, Loading, Unloading and Handling

Packing is included only when stated in the quotation. The quotation should distinguish customer-packed goods from Company-arranged packing.

• Fragile, high-value, moisture-sensitive, sharp, liquid or unusually shaped items must be declared.
• The Company may recommend crating, pallets, stretch film, waterproofing, lashing or specialist handling.
• Unsafe or inadequate packing may be refused or require a revised scope.
• Loading, unloading, floor carry, dismantling, assembly and debris removal are excluded unless listed.
• The customer should keep original packaging, photographs and item records where relevant.

11Site Access and Readiness

The customer must disclose road width, parking, height restrictions, loading bay rules, floor or lift access, union or labour restrictions, site timings, security procedures and required approvals.

Documented third-party penalties, re-attempt charges, waiting, labour or access costs caused by unavailable permissions or inaccurate access information may be charged after the customer is informed. A fixed penalty should not apply unless stated, justified and legally reviewed.

12Restricted and Prohibited Goods

The Company may refuse illegal, unsafe, undeclared or operationally unsuitable goods. The following are not accepted unless lawful, fully declared and expressly approved under a specialist arrangement:

• Cash, negotiable instruments, jewellery, precious metals and original identity documents.
• Weapons, ammunition, explosives, narcotics and controlled substances.
• Flammable, corrosive, toxic, radioactive or dangerous chemicals.
• Gas cylinders, fuel, certain batteries, liquids and temperature-sensitive goods.
• Perishables, live plants, animals, medical material and biological samples.
• High-value artwork, antiques, sensitive data devices or goods requiring regulated custody.

Declaration does not make an unlawful or unsuitable item acceptable. The Company may stop handling and notify competent authorities where required.

13Vehicles, Carriers and Transport Partners

The Company may provide services through owned, attached or third-party vehicles and transport partners according to the accepted quotation. The quotation or LR should identify the applicable vehicle and carrier arrangement where material.

The Company will coordinate the accepted service but does not exclude responsibilities imposed by applicable law. The customer should verify the LR or goods receipt and report any material discrepancy promptly.

14Delivery Estimates and Force Majeure

Pickup and delivery dates are planning estimates unless a written agreement expressly states otherwise. Timing may be affected by route conditions, weather, road closures, traffic restrictions, accidents, strikes, civil disturbance, government action, permit delays, vehicle breakdown, natural events or other circumstances beyond reasonable control.

The affected party should notify the other party where practical, take reasonable mitigation steps and provide updated planning information. If performance becomes impossible for an extended period, either party may discuss rescheduling or cancellation, with payment for work and documented costs already incurred.

15Waiting, Detention, Re-attempt and Storage

The quotation or rate schedule should state any free waiting period and the applicable hourly or daily charges for loading delay, unloading delay, night halt, re-attempt, vehicle detention, crane or equipment waiting and storage.

• Arrival time should be supported by available driver, gate, call, message or site records.
• The customer should be informed when waiting begins where reasonably possible.
• “Prevailing rates” alone should not replace a disclosed charging basis.
• Perishable, dangerous or sensitive goods may require different procedures and may be refused.

16Insurance and Declared Value

Insurance is not automatic. Transit-risk or insurance support may be discussed for eligible goods based on declared value, goods type, packing, route, documents and insurer requirements.

• Cover begins only after written confirmation by the applicable provider.
• Premium, GST and related charges are separate unless included in the quotation.
• Insurer conditions, exclusions, deductibles and claim procedures apply.
• The customer must provide an accurate value and supporting invoice or valuation.
• The Company cannot guarantee approval or payment of an insurance claim.
• Carrier liability and insurance recovery are separate legal concepts.

17Liability

Liability for loss, shortage, damage or delay depends on the accepted service scope, LR, declared value, packing responsibility, cause of loss, applicable carrier arrangement and governing law.

Nothing in these terms excludes liability that cannot legally be excluded, including applicable statutory responsibilities, fraud or deliberate misconduct. The Company is not responsible for loss caused solely by inherent defect, undisclosed restricted goods, inaccurate customer declarations, inadequate customer packing or events beyond reasonable control, to the extent permitted by law.

Any exclusion of indirect, consequential or commercial loss should be applied only where legally permissible and should not remove statutory consumer or carrier rights.

18Claims and Supporting Documents

Failure to record visible damage may affect evidentiary review, but later claims should not be rejected automatically where the issue could not reasonably have been identified at delivery or where statutory rights apply.

19Cancellation, Rescheduling and Refunds

Cancellation and refund treatment should reflect the booking stage and actual work or third-party costs already incurred.

The quotation should specify the refund-processing period, treatment of payment-gateway or bank charges and any rescheduling option. No wholly disproportionate penalty or automatic forfeiture should apply.

20Company Cancellation or Refusal

The Company may refuse, suspend or cancel a service where goods are illegal or materially misdeclared, packing or access is unsafe, required payment or documents are unavailable, permits are refused, the route is not operationally suitable, or a force-majeure event prevents performance.

Where cancellation occurs without customer fault, the Company should offer a reasonable alternative, rescheduling or refund of unearned amounts received. Payment for completed work and documented unavoidable costs may still apply.

21Customer Support, Complaints and Escalation

1. Contact the transport team with the booking or LR reference and a clear description of the issue.
2. Provide photographs, invoices, delivery records or other supporting evidence where relevant.
3. Request a complaint reference or written acknowledgement.
4. If unresolved, request internal escalation through the Contact or Complaint channel.
5. Good-faith negotiation or mediation may be considered before litigation, without removing statutory remedies.

Customers retain access to competent consumer, regulatory or judicial authorities where applicable.

22Privacy, Records and Electronic Communications

Information shared through website forms, calls, WhatsApp, email, invoices, identity documents, E-Way Bills, photographs and transport records may be used for quotation, booking, compliance, dispatch, billing, claims, customer support, fraud prevention and legal obligations.

Customers should review the separate Privacy Policy. Electronic messages and approvals may be retained as evidence of quotation acceptance, scope changes, payment, delivery coordination and complaints, subject to applicable law.

23Governing Law and Dispute Resolution

These terms are governed by the laws of India. The parties should first attempt good-faith resolution through written complaint and internal escalation.

Subject to applicable statutory rights and the jurisdiction of consumer or other competent authorities, courts having lawful jurisdiction in Gurugram, Haryana may hear contractual disputes connected with these terms.

No clause in these terms is intended to remove a right or remedy that cannot lawfully be excluded.

24General Provisions

• Entire agreement: The applicable contract documents constitute the agreement for the booking.
• Changes: A material service change should be agreed in writing.
• Severability: If one clause is unenforceable, the remaining clauses continue to the extent legally possible.
• Waiver: Delay in enforcing a right does not automatically waive it.
• Assignment: Rights and obligations may not be assigned except as allowed by law or agreed in writing; carrier or vehicle partners may be used as described above.
• Notices: Booking notices may be sent to the phone, WhatsApp or email supplied by the customer.
• Website availability: Website information may be updated and temporary technical interruption does not itself cancel a confirmed booking.
• Intellectual property: Website text, branding and original media may not be reused without permission, subject to lawful exceptions.

25Contact, Effective Date and Changes

DG Singhania Transport Group LLP
Phone: +91 9572724004 / +91 7898984004
Email: info@singhaniatransportservice.com
GST: 06AAZFD6319E1Z6 · PAN: AAZFD6319E
Registered office: Singhania House 06, Gali No. 5, Near Kamdhenu Chowk, Dharam Colony, Palam Vihar, Gurugram – 122017

Enquiry hours: 9:00 AM–8:00 PM, subject to final operational confirmation. Messages outside those hours may be reviewed during the next available service period.

This draft is version 1.0, last updated 5 August 2026. The effective date must be inserted after legal approval. Changes should apply prospectively unless required by law or agreed in writing. The version accepted for a confirmed booking should remain identifiable in the booking record.